FirstClass Support
Important Notice:
As of June 2017, Common World Inc. will no longer be selling or supporting FirstClass. Starting July 2017, our service contracts will not support FirstClass Servers or any FirstClass Solution. We will be pushing new communication software and solutions for our clients and customers that best fit their needs. We have already started writing plans and roadmaps for our current RA Customers that will replace FirstClass with other software and services.
For more information --> http://www.commonworldinc.com/FirstClass/
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Below information is legacy web content (pre June 2017)
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Common World inc.
If you have a contract with Common World inc. you have special instruction and contact information for support. If you have a contract with Common World, it is recommended to contact Common World as your service provider before any other.
With or with out a contract feel free to contact us at our standard email and phone number.
Sales and Service 608-807-1324
Open Text Inc.
Support for all registered FirstClass Administrators with a current Maintenance and Support contract on their server license.
Support phone number is not publicly published. Contact Common World (info above), or Open Text Sales for more information 1-888-808-0388
Remote Admin services
We are offering Remote Admin services. We also offer our RA services as a yearly contract. This service allows us to upgrade, service, and create solutions from any where at any time. Click here for more info
Scheduling Meetings and Consulting
I promote yearly or biyearly meetings with the leadership at your organization. This is important to keep your staff educated on what FirstClass can do and their options. There is very little marketing of FirstClass your still find. Im the best way for them to see the potential and true power using FirstClass. Click here for more info
Public Training Documents and Video
Mobile Devices and FirstClass
Mobile_Devices (overview of Mobile Device Use and Setup)
iPhone (older info of Mobile Device Use and Setup)
Mobile Training Videos
Mail Management - User Preferences
Features and Solutions
Documents on the FirstClass Client
Most of your questions and needs can be found in the 'Help Menu' and contained in the 'Help' icon on your FirstClass desktop. As long as the server has been updated proper, the 'Help' area should be updated with the proper version of the Help files and should have detailed instructions of all the client features.
Last updated Sat, Jun 3, 2017 8:18 AM
FirstClass is a registered trademark of Open Text inc. All other trademarks are the property of their respective owners.
Currently this website is being updated and will be pushed over to the new FirstClass 12 Web Services. For the next couple months our new websites will be under development as we run real world tests of the new FirstClass API. We do apologize for anything that does not line up.